Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Ringway AI website, applications, and services (the "Service") provided by Ringway AI ("Ringway," "we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

1. Service Description

Ringway AI provides an AI-powered voice receptionist that answers phone calls on behalf of your business. The Service includes:

• Automated call answering with conversational AI
• Appointment scheduling and calendar management
• Lead capture with SMS follow-up capabilities
• Call transcription, recording, and summary generation
• Intelligent call routing and after-hours handling
• A web-based dashboard for managing settings and reviewing call activity

The Service is designed to supplement, not replace, human judgment. AI-generated responses, transcripts, and summaries may contain errors. You are responsible for reviewing and verifying information before making business decisions based on it.

2. Account Terms

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the security of your account credentials
• All activity that occurs under your account
• Keeping your account information up to date
• Notifying us immediately at support@ringway.ai if you suspect unauthorized access

3. Acceptable Use

You agree to use the Service only for lawful business purposes. You may not:

• Use the Service for any illegal, fraudulent, or deceptive purpose
• Use the Service to make or receive calls that violate telemarketing laws, do-not-call regulations, or spam laws
• Record calls without proper consent where required by applicable law
• Transmit protected health information (PHI) without first executing a Business Associate Agreement with Ringway
• Attempt to reverse-engineer, decompile, or extract the source code of our AI models or proprietary technology
• Interfere with or disrupt the Service, its servers, or connected networks
• Resell, sublicense, or redistribute the Service without our written permission
• Use the Service in a way that could harm, overburden, or impair it for other users

We reserve the right to suspend or terminate your account if we reasonably believe you are violating these terms.

4. Billing and Payment

Subscription Plans

Ringway offers multiple subscription tiers with different feature sets and included minutes. Plan details and pricing are available on our website and may be updated from time to time. We will notify you at least 30 days before any price increase takes effect on your account.

Free Trial

New accounts receive a 14-day free trial. You will not be charged until the trial period ends. You may cancel at any time during the trial without obligation.

Usage-Based Charges

Calls that exceed your plan's included minutes are billed at the per-minute overage rate specified in your plan. Usage is calculated based on the duration of each call, rounded up to the nearest minute.

Payment Terms

Subscription fees are billed monthly in advance. Overage charges are billed at the end of each billing cycle. All payments are processed through Stripe. By providing payment information, you authorize us to charge the applicable fees to your payment method.

Refunds

Subscription fees are non-refundable, except where required by law. If you cancel mid-cycle, you will retain access to the Service for the remainder of your current billing period.

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

You retain ownership of your business data, including call recordings, transcripts, and customer information. You grant Ringway a limited license to process this data solely to provide and improve the Service for your account.

6. Intellectual Property

The Service, including its AI models, software, design, logos, and content, is owned by Ringway AI and protected by intellectual property laws. These Terms do not grant you any right to use Ringway's trademarks, branding, or proprietary technology beyond what is necessary to use the Service.

Any feedback, suggestions, or ideas you provide about the Service may be used by Ringway without restriction or compensation.

7. Service Availability and Modifications

We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to scheduled maintenance, system updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For material changes that reduce functionality, we will provide at least 30 days' notice and work with affected customers to find solutions.

8. Limitation of Liability

To the fullest extent permitted by law, Ringway AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service. This includes, without limitation:

• Lost revenue or profits resulting from missed or mishandled calls
• Errors or inaccuracies in AI-generated transcripts, summaries, or responses
• Appointments booked incorrectly or information conveyed inaccurately by the AI
• Service interruptions or downtime
• Unauthorized access to your account due to compromised credentials

Our total liability for any claim arising from the Service is limited to the amount you paid to Ringway in the 12 months preceding the claim.

The Service uses AI technology that, while advanced, is not infallible. You acknowledge that AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate, and you agree to maintain appropriate oversight of the Service.

9. Indemnification

You agree to indemnify and hold harmless Ringway AI, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

10. Termination

By You

You may cancel your account at any time through your dashboard settings or by contacting support@ringway.ai. Cancellation takes effect at the end of your current billing period. No further charges will be applied after cancellation.

By Ringway

We may suspend or terminate your account if you violate these Terms, fail to pay applicable fees after reasonable notice, or engage in activity that poses a risk to the Service or other users. Except in cases of serious misconduct, we will provide at least 14 days' notice before termination and an opportunity to address the issue.

After Termination

Upon termination, your access to the Service will end. You may request an export of your data within 30 days of termination. After 30 days, your data will be deleted in accordance with our Privacy Policy.

11. Dispute Resolution

We encourage you to contact us first at support@ringway.ai to resolve any disputes informally. If a dispute cannot be resolved within 30 days, either party may pursue binding arbitration under the rules of the American Arbitration Association.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. You agree to the exclusive jurisdiction of the courts located in Delaware for any disputes not subject to arbitration.

12. General Provisions

• Entire Agreement: these Terms, together with the Privacy Policy, constitute the entire agreement between you and Ringway regarding the Service
• Severability: if any provision of these Terms is found unenforceable, the remaining provisions will continue in full force
• Waiver: failure to enforce any provision of these Terms does not constitute a waiver of that provision
• Assignment: you may not assign your rights under these Terms without our written consent. Ringway may assign its rights in connection with a merger, acquisition, or sale of assets
• Notices: we may send notices to the email address associated with your account. You are responsible for keeping your email address current

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes.

14. Contact Us

If you have questions about these Terms, please contact us: