Fair Use Policy

This Fair Use Policy explains how the monthly minute pool on the Ringway AI Scale plan works. We wrote it in plain language on purpose: you should never need a lawyer to understand your phone bill.

1. What the Scale plan includes

The Scale plan ($499/month) includes a pool of 2,500 minutes of answered-call time per billing month. There is no separate cap on the number of calls — the pool is measured in minutes only.

• A "minute" is connected talk time on a call our AI receptionist answers for your business, rounded up to the nearest minute per call.
• Unused minutes do not roll over to the next month.
• The pool resets on the first day of each billing cycle.

2. What happens beyond the pool

If your business uses more than 2,500 minutes in a month, your service continues without interruption. Additional minutes are billed at $0.25 per minute as a line item on your next invoice. There are no penalty rates and no surprise charges:

• We notify you by SMS and email when you reach 80% of your pool, and again at 100%.
• We never cut off or degrade your call answering mid-month simply because you went over — your callers will not notice anything.
• If your usage is consistently far above the pool, we'll reach out to discuss a plan that fits better, before it becomes a billing problem.

3. What "fair use" means

The pool exists so that a single busy business gets generous, predictable pricing. It is not designed for uses that have nothing to do with answering your business's own phone. The following are outside fair use:

• Reselling, sublicensing, or sharing your Ringway service across multiple unaffiliated businesses on one subscription.
• Routing autodialed, machine-generated, or artificially inflated call traffic to your Ringway number.
• Using the service as a bulk call-center, survey, or outbound telemarketing platform rather than as a receptionist for inbound business calls.

If we detect usage like this, we'll contact you first. If it continues, we may move the account to metered billing or, in serious cases, suspend it — but suspension for fair-use abuse never happens without prior written notice.

4. Changes to this policy

If we change this policy or the Scale plan's pool size or overage rate, we'll give existing customers at least 30 days' notice by email before any change takes effect.

5. Questions

Not sure whether your use case fits? Ask us before you sign up — email support@ringway.ai and we'll give you a straight answer.